a23bd's Privacy Policy

In this privacy policy, "a23bd", "we", "our" refers to the a23bd online gaming platform, whose website address is https://a23bd.lat. "User", "you" or "your" refers to any person, registered or unregistered, on this platform.

This privacy policy applies to all services, products, websites, and applications of a23bd. We operate this policy in compliance with the applicable laws of Bangladesh and data protection regulations. Reading this policy in full before starting to use the a23bd platform is considered mandatory.

This policy is complementary to our Terms and Conditions and Responsible Gaming Guidelines. If a conflict arises between this policy and the terms and conditions on any matter, this privacy policy will take precedence.

a23bd collects your information in the following ways:

• Directly provided information: You provide information directly when you create an account, complete a transaction, contact the support team, or fill out any form.
• Automatic collection: When you browse our platform, certain information is automatically collected through cookies, log files, and other tracking technologies.
• From third parties: Information may also be collected from identity verification agencies, payment processors, and other third parties where applicable.
• Public sources: Relevant information may also be collected from publicly available databases.

3.1 Personal Identity Information

During registration and the identity verification process, we collect the following information:

• Full name and date of birth
• National ID card or passport number
• Email address and mobile number
• Current and permanent address
• Photo identity documents (for KYC verification)

3.2 Financial Information

Information required to manage deposit and withdrawal processes is collected:

• bKash, Nagad, Rocket, Upay mobile banking account details
• Bank account number and routing information
• Transaction history and amounts
• Source declaration (where applicable)

3.3 Technical Information

Information automatically collected during platform use:

• IP address and device identifier information
• Browser type, version, and operating system
• Time and date of website access
• Pages visited and click patterns
• Geographic location (at country and city level)

3.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred games and usage patterns
• Bonus and promotional offer usage details
• Session duration and activity

a23bd uses your information only for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and ensuring secure access to accounts
• Processing deposits, withdrawals, and transactions
• Activating bonuses and promotional offers
• Providing customer service and support

4.2 Security and Compliance

• Completing identity verification (KYC)
• Preventing fraud, money laundering, and illegal activity
• Implementing responsible gambling policy
• Preventing minors from accessing the platform

4.3 Service Improvement

• Resolving and improving technical issues on the platform
• Analysing and improving the user experience
• Developing new services and features
• Market research and statistical analysis (non-personally identifiable)

4.4 Communication and Marketing

• Informing you about relevant offers and updates (subject to your consent)
• Sending notifications of important policy changes
• Transaction confirmation messages

a23bd never sells your personal information. Sharing information with third parties occurs only in the following limited and specific circumstances:

5.1 Service Provider Partners

We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, technical services, and customer support. These partners receive only the information necessary to carry out their specific tasks and are bound under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide information to relevant authorities to comply with court orders, government investigations, or applicable legal requirements. In such cases, we will provide only the minimum information that is strictly necessary.

5.3 Fraud and Abuse Prevention

Limited information may be shared with specialised agencies to prevent fraud, money laundering, or other illegal activity. This is done in the interest of all users.

5.4 Business Transfers

If there is a major change to a23bd's business operations (merger or acquisition), information may be transferred to the new managing entity. You will be notified in advance in such cases.

The a23bd website uses cookies and similar technologies to operate smoothly. Cookies are small text files stored on your browser or device.

6.1 Types of Cookies

• Essential cookies: Essential for login sessions, security, and core functionality. These cannot be disabled.
• Functional cookies: Help remember your preferences and settings, providing a better experience on return visits.
• Analytical cookies: Used to understand how users interact with the platform, helping us improve our service.
• Marketing cookies: Used to show relevant advertisements and promotional content.

6.2 Cookie Controls

You can manage or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

a23bd follows industry-standard technologies and practices to protect your information. Our security measures are as follows:

7.1 Technical Security

• SSL Encryption: All data exchanged between you and our platform is secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and systems that detect suspicious activity.
• Two-Factor Authentication: Two-step verification is used to protect accounts.

7.2 Organisational Security

• Only authorised personnel have access to sensitive information
• All staff receive training on data protection
• Regular security audits and assessments are conducted
• Periodic assessments by third-party security experts

We retain your information only for as long as necessary. The following factors are considered in determining the retention period:

• While the account is active: All information is retained throughout the entire period your account remains active.
• After account closure: Information may be retained for a specified period to meet legal obligations and resolve disputes.
• Financial transaction records: Retaining financial information for the period required by law is mandatory in order to comply with anti-money laundering and tax-related legislation.
• Marketing data: Information collected for marketing purposes will be deleted as quickly as possible if you withdraw your consent.

Once the specified retention period has passed, information is securely and permanently deleted or fully anonymised.

As a user of our platform, you have the following rights:

9.1 Right of Access to Information

You may request a copy of the information collected about you at any time. We will respond to your request within a reasonable time.

9.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; for others, please contact our support team.

9.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, deletion may not be possible where there are legal obligations, ongoing disputes, or data related to anti-money laundering requirements.

9.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. If you raise such an objection, we will act on it promptly.

9.5 Right to Data Portability

You may request to receive the personal data you have provided in a structured, commonly used, machine-readable format.

The a23bd platform is intended solely for users aged 21 and above. We never knowingly collect, store, or process information from minors.

An age verification process is carried out at the time of registration. If a user creates an account by providing a false age, that account will be closed and the associated data deleted as soon as it is discovered.

If a parent or guardian believes that their child under the age of 21 has registered on our platform, please contact [email protected] immediately. We will resolve the matter with the highest priority and delete the relevant data.

To learn more about responsible gaming, please read our Responsible Gaming Guidelines page.

a23bd reserves the right to modify or update this privacy policy from time to time. The following approach will be followed when changes are made:

• You will be notified in advance of any significant changes via email or a notice on the platform.
• The date of the change will be noted at the top of this page as "Last Updated".
• Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
• For significant changes, we may seek your explicit consent.

Previous versions of the policy are kept on record with us and will be provided upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always ready to assist you.